| Daniel Veillard | 1177ca4 | 2003-04-26 22:29:54 +0000 | [diff] [blame] | 1 | <?xml version="1.0" encoding="ISO-8859-1"?> |
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| Daniel Veillard | 373a475 | 2002-02-21 14:46:29 +0000 | [diff] [blame] | 4 | TD {font-family: Verdana,Arial,Helvetica} |
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| Daniel Veillard | b8cfbd1 | 2001-10-25 10:53:28 +0000 | [diff] [blame] | 9 | A:link, A:visited, A:active { text-decoration: underline } |
| Daniel Veillard | e8ba84e | 2003-11-18 13:54:15 +0000 | [diff] [blame] | 10 | </style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#000000" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo" /></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XML C parser and toolkit of Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="intro.html">Introduction</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="docs.html" style="font-weight:bold">Developer Menu</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="news.html">News</a></li><li><a href="XMLinfo.html">XML</a></li><li><a href="XSLT.html">XSLT</a></li><li><a href="xmldtd.html">Validation & DTDs</a></li><li><a href="encoding.html">Encodings support</a></li><li><a href="catalog.html">Catalog support</a></li><li><a href="namespaces.html">Namespaces</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="examples/index.html" style="font-weight:bold">Code Examples</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="guidelines.html">XML Guidelines</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li><li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li><li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li><li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.zveno.com/open_source/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Bug Tracker</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a |
| Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 11 | point of fixing them in a timely fashion. The best way to report a bug is to |
| Daniel Veillard | ccf996f | 2003-08-14 10:48:38 +0000 | [diff] [blame] | 12 | use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Gnome |
| Daniel Veillard | 024f199 | 2003-12-10 16:43:49 +0000 | [diff] [blame] | 13 | bug tracking database</a> (make sure to use the "libxml2" module name). I |
| Daniel Veillard | 42766c0 | 2002-08-22 20:52:17 +0000 | [diff] [blame] | 14 | look at reports there regularly and it's good to have a reminder when a bug |
| Daniel Veillard | 4ac494b | 2003-09-18 15:08:00 +0000 | [diff] [blame] | 15 | is still open. Be sure to specify that the bug is for the package libxml2.</p><p>For small problems you can try to get help on IRC, the #xml channel on |
| 16 | irc.gnome.org (port 6667) usually have a few person subscribed which may help |
| 17 | (but there is no garantee and if a real issue is raised it should go on the |
| 18 | mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list, |
| Daniel Veillard | c948420 | 2001-10-24 12:35:52 +0000 | [diff] [blame] | 19 | please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and |
| 20 | follow the instructions. <strong>Do not send code, I won't debug it</strong> |
| Daniel Veillard | d99224d | 2004-04-06 10:04:16 +0000 | [diff] [blame] | 21 | (but patches are really appreciated!).</p><p>Please note that with the current amount of virus and SPAM, sending mail |
| 22 | to the list without being subscribed won't work. There is *far too many |
| 23 | bounces* (in the order of a thousand a day !) I cannot approve them manually |
| 24 | anymore. If your mail to the list bounced waiting for administrator approval, |
| 25 | it is LOST ! Repost it and fix the problem triggering the error.</p><p>Check the following <strong><span style="color: #FF0000">before |
| Daniel Veillard | 1177ca4 | 2003-04-26 22:29:54 +0000 | [diff] [blame] | 26 | posting</span></strong>:</p><ul><li>Read the <a href="FAQ.html">FAQ</a> and <a href="search.php">use the |
| Daniel Veillard | a37aab8 | 2003-06-09 09:10:36 +0000 | [diff] [blame] | 27 | search engine</a> to get information related to your problem.</li> |
| Daniel Veillard | 0b28e88 | 2002-07-24 23:47:05 +0000 | [diff] [blame] | 28 | <li>Make sure you are <a href="ftp://xmlsoft.org/">using a recent |
| 29 | version</a>, and that the problem still shows up in a recent version.</li> |
| 30 | <li>Check the <a href="http://mail.gnome.org/archives/xml/">list |
| 31 | archives</a> to see if the problem was reported already. In this case |
| Daniel Veillard | ccf996f | 2003-08-14 10:48:38 +0000 | [diff] [blame] | 32 | there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">registered |
| Daniel Veillard | 0b28e88 | 2002-07-24 23:47:05 +0000 | [diff] [blame] | 33 | open bugs</a>.</li> |
| 34 | <li>Make sure you can reproduce the bug with xmllint or one of the test |
| 35 | programs found in source in the distribution.</li> |
| 36 | <li>Please send the command showing the error as well as the input (as an |
| Daniel Veillard | 63d8314 | 2002-05-20 06:51:05 +0000 | [diff] [blame] | 37 | attachment)</li> |
| Daniel Veillard | a37aab8 | 2003-06-09 09:10:36 +0000 | [diff] [blame] | 38 | </ul><p>Then send the bug with associated information to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml |
| Daniel Veillard | 98d071d | 2003-01-10 09:22:44 +0000 | [diff] [blame] | 39 | related I will approve it. Please do not send mail to me directly, it makes |
| Daniel Veillard | 0b28e88 | 2002-07-24 23:47:05 +0000 | [diff] [blame] | 40 | things really hard to track and in some cases I am not the best person to |
| Daniel Veillard | a37aab8 | 2003-06-09 09:10:36 +0000 | [diff] [blame] | 41 | answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">requests MUST be sent to |
| Daniel Veillard | 98d071d | 2003-01-10 09:22:44 +0000 | [diff] [blame] | 42 | the list or on bugzilla</span> in case of problems, so that the Question |
| 43 | and Answers can be shared publicly. Failing to do so carries the implicit |
| Daniel Veillard | 024f199 | 2003-12-10 16:43:49 +0000 | [diff] [blame] | 44 | message "I want free support but I don't want to share the benefits with |
| 45 | others" and is not welcome. I will automatically Carbon-Copy the |
| Daniel Veillard | 831e8fd | 2003-01-25 11:45:34 +0000 | [diff] [blame] | 46 | xml@gnome.org mailing list for any technical reply made about libxml2 or |
| 47 | libxslt.</li> |
| Daniel Veillard | 95c09d9 | 2003-07-07 12:11:06 +0000 | [diff] [blame] | 48 | <li>There is <span style="color: #E50000">no garantee of support</span>, if |
| 49 | your question remains unanswered after a week, repost it, making sure you |
| 50 | gave all the detail needed and the information requested.</li> |
| Daniel Veillard | a37aab8 | 2003-06-09 09:10:36 +0000 | [diff] [blame] | 51 | <li>Failing to provide information as requested or double checking first |
| Daniel Veillard | 024f199 | 2003-12-10 16:43:49 +0000 | [diff] [blame] | 52 | for prior feedback also carries the implicit message "the time of the |
| 53 | library maintainers is less valuable than my time" and might not be |
| Daniel Veillard | 98d071d | 2003-01-10 09:22:44 +0000 | [diff] [blame] | 54 | welcome.</li> |
| Daniel Veillard | 1177ca4 | 2003-04-26 22:29:54 +0000 | [diff] [blame] | 55 | </ul><p>Of course, bugs reported with a suggested patch for fixing them will |
| 56 | probably be processed faster than those without.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually |
| Daniel Veillard | 95c09d9 | 2003-07-07 12:11:06 +0000 | [diff] [blame] | 57 | provide the answer. I usually send source samples when answering libxml2 |
| 58 | usage questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated documentation</a> is |
| 59 | not as polished as I would like (i need to learn more about DocBook), but |
| 60 | it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html> |